We love keeping things simple, that’s why we created this site and the ordering process as basic as possible. If you have any questions, suggestions or feedback concerning our product, please write to:

CONTACT

Mail – hi@appenzeller-gurt.com
FB – facebook.com/appenzeller.gurt
Twitter – twitter.com/AppenzellerGurt
Pinterest – pinterest.com/appenzellergurt

POST ADDRESS

Caspar Eberhard
Schipfe 45
8001 Zürich
Switzerland

SHIPPING, PAYMENT, VAT & RETURNS

PRICES & VAT

We charge 7.7% VAT on orders from Switzerland (already inclusive in the shown price).

For deliveries to other countries (EU & Overseas) the Swiss VAT is deduced. The goods are dispatched customs declared. Depending on the receiving country, the relative customs duties and goods import tax rates are effective (e.g. 19% VAT in Germany). The purchaser has to bear these customs duties and taxes.

REVOCATION RIGHT/RIGHT OF RETURN

You have the right to withdraw from the contract within 20 days after receiving the merchandise, through returning the merchandise with a reason for return. Returning the merchandise is to your responsibility and costs.

Returns are to be sent to:

Appenzeller Gurt
Schipfe 45
8001 Zurich
Switzerland

Please mark the returns as «Returned goods»!

The value of the returned article can be deducted from the total amount due. If the total amount has already been transferred to Appenzeller Gurt, you can choose between a cash or voucher reimbursement. Shipping costs will not be refunded.

DELIVERY

Delivery time depends on several factors. Production takes about 1-3 weeks, delivery in Switzerland 3 workings days and 4-10 working day to Europe and overseas.

PAYMENTS

We accept credit cards (Stripe & Paypal), Twint and Sofort.com. In Switzerland it is possible to pay with prepayment (within 10 days). With prepayment production/delivery starts only when we receive the funds.

Payments can be made in Swiss Francs (CHF), Euro (EUR) or US Dollars (USD).

SHIPPING COSTS

Switzerland

The delivery within Switzerland is free.

EU countries

We charge CHF 12.00 to European countries – delivered with priority shipment, operated by Swiss Post.

Other countries (oversea)

The costs for shippment (priority) and handling for countries oversea costs 17 CHF. We delivery in the following countries outside Europe:

USA, Kanada, Australien, Neuseeland, Japan, Korea, Indien, China, Türkei, Mexico