Frequently Asked Questions

CONTACT & PRODUCERS

What's the easiest way to contact Appenzeller Belt?

Send an email to hi@appenzeller-gurt.com. We try to answer all messages within 24 hours.

Who produces these Appenzeller Belts?

All belts are produced in Appenzell, Switzerland, by Daniel Fuchs – His family has been making these belts for three generations. Every single belt is handmade. For further impressions see our making of.

ORDER AND PAYMENT

Do I have to register to order a belt?

No. When it comes to payment, you’ll find the option where you can check-out as a guest. But we do encourage you to register if you intend to make further orders in the future.

Can I order several belts at once?

Of course you can! With every click on «add to cart» your order in your Basket is saved. There you can either finish your order or continue and buy other belts.

Is it possible to change or to cancel an order?

Yes, we can change or cancel orders, but only as long as production of the belt has not been started. For changes and cancellations: hi@appenzeller-gurt.com.

Do we charge VAT?

We charge VAT on orders from Switzerland. For deliveries to other countries  there is not Swiss VAT added. The goods are dispatched customs declared. Depending on the receiving country, the relative customs duties and goods import tax rates are effective. The purchaser has to bear these customs duties and taxes.

Currency

Payments can be made in Swiss Francs (CHF), Euro (EUR) or US Dollars (USD).

MATERIAL, LENGTH AND VARIETIES

What are the belts made of?

The belts are all made of cowhide of the finest quality and are fitted with nickel silver or brass ornaments. The leather originates from selected companies in Italy and Germany.

How can I find out what length I need?

Appenzeller Belt: Measure your hip circumference where you wear the belt and add 13 centimeters (or 5 inches). Example: circumference 91cm + 13cm = 104cm. In this case the perfect length is 105cm.

Appenzeller Belt for Kids: Hip circumference plus 10cm.

Dog collar: Measure the neck size of your dog and add 6/8cm, for details see the following list

  • Slim dog collar:
    34 cm, 37 cm, 40 cm, 45 cm + 6 cm in addition / 50, 55 cm + 8 cm in addition: 

    • Neck size: 25 – 29 cm = collar length 34 cm
    • Neck size: 30 – 32 cm = collar length 37 cm
    • Neck size: 33 – 36 cm = collar length 40 cm
    • Neck size: 37 – 41 cm = collar length 45 cm
    • Neck size: 42 – 44 cm = collar length 50 cm
    • Neck size: 45 – 49 cm = collar length 55 cm
  • Wide dog collar:
    51cm, 55cm, 60cm, 65cm, 70cm, 75cm + 8cm in addition: 

    • Neck size: 41 – 44 cm = collar length 51 cm
    • Neck size: 45 – 49 cm = collar length 55 cm
    • Neck size: 50 – 54 cm = collar length 60 cm
    • Neck size: 55 – 59 cm = collar length 65 cm
    • Neck size: 60 – 64 cm = collar length 70 cm
    • Neck size: 65 – 69 cm = collar length 75 cm

How many varieties of the Appenzeller Belt exist?

At the moment 96 different combinations are possible. The belt differ in the colour of the leather, the stitching, the ornaments (nickel silver/brass and their position) and the belt end.

Why does the price vary in the Belt Configurator?

The different prices reflect the different materials and processing costs. The stitching is an extra step in the production and the nickel silver ornaments are more expensive to produce than the brass ones. And every variation on the classic type of ornamentation costs more.

DELIVERY AND EXCHANGE

Which countries do we deliver to?

We deliver to Switzerland, Europe and to selected countries overseas (USA, Canada, Australia, New Zealand, Japan, South Corea, India, China, Turkey and Brasil).

How much does the delivery cost?

The delivery within Switzerland is free. We charge CHF 12.00 to Europe and CHF 17.00 overseas, sent by Priority Mail by Swiss Post.

 

How long do I have to wait for my belt?

Delivery time depends on several factors. Generally, you will get your belt(s) within 2 to 5 weeks.

Can I return my belt?

We want you to be satisfied with your belt.  Should this – for what ever reason – not be the case, you can send it back if unworn within 30 days, along with the receipt of your order.

The customer is responsible for the return of the belt. We recommend the Swiss Post. We disclaim any liability for parcels sent to us. For further information on returns: hi@appenzeller-gurt.com